Refund policy

We do not automatically accept change-of-mind returns. Contact us before sending anything back. If we approve a change-of-mind return, the item must be unopened, unused and in saleable condition. Opened adhesives, consumables and hygiene-sensitive products cannot be returned for change of mind. This does not limit rights that apply to faulty, unsafe, damaged or incorrectly described goods under New Zealand law.

Contact Mini-Beauty promptly with the order reference, a description of the problem and photos where useful. We will assess the issue and provide the remedy required under applicable New Zealand consumer law. The available remedy depends on the nature and seriousness of the problem.

These orders are confirmed individually. Tell us about any requested change as soon as possible. Whether it can be accepted, and any resulting cost, depends on whether materials, production, packaging or freight have already been committed. Your rights under applicable law are not excluded.